Twitter Facebook Google+ m4linkedin

 

Trouble Shooting

Is your equipment giving you trouble? Here are some tips that could address some minor problems.

Don’t forget you can always This email address is being protected from spambots. You need JavaScript enabled to view it. or request a service call.


Lines on Copies – when using the Automatic Document Feeder

  •  Try cleaning the slit glass (the 1" strip of glass left of the large platen glass) often caused by whiteout.

Jams

  • Avoiding Jams in the Automatic Document Feeder
  • Check for staples, paper clips, post-it-notes in the entrance and exit of the feeder.
  • Check to see if the originals are stapled or paper clipped together.
  • Make sure you are not using thick media such as, cardstock, postcards, photos, transparencies or thin media such as, magazines clippings, NCR paper, in the automatic document feeder.
  • Check to see the paper guides are aligned properly against the originals in the feeder.

Avoiding Jams in the Bypass (Manual Feeder)

  • Make sure the bypass is set to the correct paper size and the correct paper type with the correct paper size and type on the control panel.
  • Check the paper tray to be sure it is not overfilled. Check for the fill line.
  • Check the paper tray has the correct size paper in it.
  • Check the side guides are against the edge of the paper properly.
  • Flex and straighten paper before loading it. If this doesn't work, try a new unopened ream of paper.
  • Do not load wrinkled, creased, damp or moist, bent or curled paper.
  • Do not use paper that has been cut or trimmed by hand
  • Do not mix paper sizes, weights or type in the same stack.
  • See your user manual for the minimum and maximum paper weight allowed for you system.

Avoiding Jams in the Duplex Tray (Double Sided Tray)

  • Check for excessive paper curl
  • Check for excessive moisture in the paper (a summer problem due to humidity) Try a fresh unopened pack of paper.
  • Check the packaging of the ream of paper to load the paper with the natural curl pointed up.

Avoiding Jams in the Exit (Fuser)

  • Check for small pieces of paper caught in the exit area
  • Check your original for solid black edge on the lead edge

Avoiding Jams in the Paper Trays (Cassettes)

  • Check the paper to ensure it is loaded correctly
  • Check the paper tray to be sure it is not overfilled
  • Check the paper tray has the correct size paper in it.
  • Check the side guides are against the edge of the paper properly. No to tight.
  • Flex and straighten paper before loading it. If this doesn't work, try a new unopened ream of paper.
  • Do not load wrinkled, creased, damp or moist, bent or curled paper.
  • Do not use paper that has been cut or trimmed by hand
  • Do not mix paper sizes, weights or type in the same stack.
  • See your user manual for the minimum and maximum paper weight allowed for your system

Avoid Jams in the Finisher

  • Look for paper in the finisher bins.

Paper & Labels

Storing Paper

Use these paper storage guidelines to help avoid jams and uneven print quality:

  • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40%.
  • Most label manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with relative humidity between 40 and 60%.
  • Store paper in cartons when possible, on a pallet or shelf, rather than on the floor.
  • Store individual packages on a flat surface.
  • Do not store anything on top of individual paper packages.

Labels

• Any labels that are not meant for your system, ie., ink jet
• Do not feed a sheet of labels through more than once even if there are still blank labels on the sheet
• Do not take blank labels from one sheet to add to a partial sheet to make one full sheet of labels

Do not use the following paper in your system:

  • Folded
  • Curled
  • Torn
  • Damp or Moist
  • Wrinkled
  • Perforated
  • Hole Punched
  • Extremely Smooth
  • Extremely Rough
  • Uneven Surfaces
  • Treated Paper (NCR)
  • Embossed or Foil
  • With Labels attached
  • Embellished with ribbon, buttons, etc.
  • Opened for an extended period of time